Mail Admin (Client Portal)For: Organisation administrators4 min readUpdated 2026-10-10

Give different people different policies

Assign a policy to one person, a group or a whole domain.

Open “Who gets which policy”

Open Quarantine and select Who gets which policy.

A group is a list of addresses or @domain entries, useful for “finance” or “executives”.

Select Add, choose a person, group or domain, pick a policy and a kind of mail (or all kinds), then save.

A policy decides what a person may do with a held message.

Choose what people are told, how mail is scanned before release and how long it is kept.

Tell us what you were trying to do and what you saw on screen. We will help you finish it.