Mail Admin (Client Portal) guides
Run your organisation’s mail yourself: create users, set limits, follow messages, handle quarantine and keep your domains healthy.
Users
Create a user
Add a new mailbox and send the person their login details.
Mail AdminChange a user’s size, limits or password
Edit a mailbox: display name, size, sending limits and a new password.
Mail AdminPause sending when a mailbox may be compromised
Stop a user from sending while they can still receive mail, then fix the cause.
Mail AdminE-mail login details to a user
Send the address, password and server settings to a private address of the person.
Mail AdminImport many users from a CSV file
Create up to 200 mailboxes at once, check the file first, and download the one-time passwords.
Mail AdminCreate a forwarder
Deliver mail sent to one address to one or more other addresses.
Mail AdminCreate a distribution list
One address that delivers to many people, with rules about who may write to it.
Mail AdminSet up a shared mailbox
A mailbox such as support@ that several people open from their own sign-in.
Mail AdminHelp staff connect phones and mail apps
Share server settings, an iPhone profile and the My Account address with your people.
Mail flow
Find out what happened to a message (message trace)
Search by sender, recipient and time to see the delivery result.
Mail AdminCheck delivery status
See how many messages were delivered, deferred, bounced or rejected, and the top problems.
Mail AdminTune spam filtering and trusted senders
Choose how strict the filter is and which senders are always trusted or blocked.
Organisation
Check your domain and DNS records
See whether your domain is set up so mail is delivered and trusted, and copy the records.
Mail AdminAdd portal admins and choose their roles
Give colleagues portal access as Admin, Helpdesk or Read-only.
Mail AdminChange your password, colour and logo in Settings
Manage your own sign-in and brand the portal with your colour and logo.
Quarantine
Review quarantined messages
See what was held, why, and release or delete it.
Mail AdminDecide release requests from users
Approve or deny requests, one by one or several at once, with a note to the person.
Mail AdminCreate quarantine policies
A policy decides what a person may do with a held message.
Mail AdminGive different people different policies
Assign a policy to one person, a group or a whole domain.
Mail AdminQuarantine settings: digest, scan, limits and retention
Choose what people are told, how mail is scanned before release and how long it is kept.
Mail AdminRead quarantine reports
See what was held and released, how fast requests were decided and which false positives are open.
Technical reference
Portal roles: what Admin, Helpdesk and Read-only can do
A table of what each portal role can and cannot do.
Mail AdminDNS records explained: MX, SPF, DKIM and DMARC
What each mail DNS record does, and what a healthy set looks like.
Mail AdminCSV import file format reference
Exact columns, limits and rules for the user import file.
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