Mail Admin (Client Portal)For: Organisation administrators3 min readUpdated 2026-10-10

Read quarantine reports

See what was held and released, how fast requests were decided and which false positives are open.

Open the Reports tab

Open Quarantine and select Reports.

The report shows messages held and released, requests and the time to decide, held mail by kind, top senders, mail per day and open reports.

For each open report choose Accept (you may also allow the sender) or Dismiss.

Select Export CSV, or turn on the weekly summary e-mail in Settings.

Choose what people are told, how mail is scanned before release and how long it is kept.

Approve or deny requests, one by one or several at once, with a note to the person.

Tell us what you were trying to do and what you saw on screen. We will help you finish it.