Web Mail Portal guides
Read and send mail in your browser, then manage your own account: password, two-factor sign-in, held mail, out-of-office replies and phone set-up.
Getting started
Sign in to your webmail
Open your mailbox in a browser from any computer, phone or tablet.
WebmailSign in to My Account
My Account is the page where you manage your own mailbox settings. Here is how to sign in, with or without a two-factor code.
WebmailA tour of My Account
What each page of My Account does, in one place.
Security
Change your password
Replace your mailbox password with a new strong one, in three minutes.
WebmailTurn on two-factor sign-in
Add a six-digit code from your phone to My Account, so a stolen password alone is not enough.
WebmailTurn off two-factor sign-in
Remove the code requirement, for example when you change phone.
WebmailCheck your recent sign-ins
See who signed in to your mailbox in the last 30 days and spot anything you do not recognise.
Held mail
Review mail that was held for you
Find out why a message did not reach your inbox, and release it when it is safe.
WebmailAsk your administrator to release a message
When you may not release a message yourself, send a request with a short reason.
WebmailReport a message that is not spam
Tell your administrator a held message was a mistake, so the filter can improve.
Everyday settings
Technical reference
Mail server settings (IMAP, SMTP and ports)
The technical reference for connecting any mail client: protocols, ports, encryption and authentication.
WebmailWhy was my mail held? Reasons and what to do
A plain-language guide to the reasons a message waits in quarantine and the safe action for each.
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